returns

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returns

TERMS & CONDITIONS

We want you to love your purchases. If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Excludes delivery charges.

All Final Sale items are non-refundable for change of mind, instore or online.

Please contact our customer care team if you have any further questions.

Our return policy is in addition to your rights under the Australian Consumer Law.

Please allow up to 15 working days for your return to be processed.
NOTE: In store purchases cannot be returned online. 

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.chezmareeboutique.com.au or visit your local Chez Maree Boutique in Ballina for an exchange.

CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to: 

  • Change of delivery address

  • Changes to colours and sizes

  • Adding or removing items

  • Applying discounts or rewards

  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

INCORRECT ITEMS OR FAULTY GOODS

We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Sales team on +61-2-6686-2515.. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

REFUND POLICY FOR SALE ITEMS

All Sale items are non-refundable for change of mind, instore or online. Sale items are identified on the product page and your invoice with the statement “All Sale items are non-refundable for change of mind, instore or online”. Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles.

Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.